F.A.Q. | Korea Beauty Melbourne

질문 FREQUENTLY ASKED

Before you book.

Q01Can I reschedule my appointment?

Yes — sign in to Korea Beauty at koreabeauty.com.au/account/my-bookings using the same email address you booked with. You'll find your appointment in your account and can move it to another time, with at least 24 hours' notice.

Q02Why can't I find the time slot I want?

If a time isn't visible, it has already been booked by another customer, or no technician is available at that time. Please choose another slot — and check back from time to time, as customers reschedule and your preferred time may open up.

Q03Can I cancel my booking and receive a refund?

You can always reschedule rather than cancel and rebook. Unfortunately the deposit itself is non-refundable, as noted on our booking page.

Q04Are you available today?

Our booking system shows availability in real time — choose your service at our booking page and you'll see every open slot today.

Q05Can I just walk in?

You can, but we don't recommend it. Our schedule runs busy every day, so there's a high chance no technician will be free when you arrive. Bookings can be made as little as 30 minutes before the start time.

Q06How much do you charge?

The full standard pricelist is on our pricelist page. The booking system always carries the latest discounts and promotions.

TERMS & CONDITIONS

The fine print, in plain type.

Cancellation Policy

Due to the nature of our business we keep a strict cancellation policy, to be fair to all clients. If you don't attend a scheduled appointment without rescheduling at least 24 hours ahead, your deposit is processed as a cancellation fee and a new deposit is needed to book again.

Appointments are cancelled 10 minutes past the scheduled time, with the deposit processed as a cancellation fee.

Late Arrival

Please aim to arrive 10–15 minutes early. We allocate the exact time needed for each appointment, so lateness shortens your treatment. Arrivals under 10 minutes late lose the 7-day guarantee.

Arrivals more than 10 minutes late are treated as a cancellation, and the deposit is processed as a cancellation fee.

Rescheduling

If you can't attend, reschedule online with at least 24 hours' notice — rescheduling is accepted online only. You can also transfer your booking to another person.

Refunds & Deposits

Most services require a deposit to confirm your booking. Deposits and purchased products are non-refundable for personal circumstances such as sickness, traffic or change of mind. Refunds are provided where required by Australian Consumer Law — including any product or service we're unable to provide.

Allergy

Please tell your artist about any known sensitivities before treatment. Korea Beauty is not liable for allergic reactions arising from products or services except where caused by our gross negligence or wilful default.

Prices & Payment

All prices are in Australian dollars. Prices may change without notice, but your service is always charged at the rate on the date of purchase.

Good questions, straight answers.